Core by Premier Software®’s online functionality provides the opportunity to increase bookings via your website, so why consider an alternative such as onejourney®? As an all in one platform, onejourney® helps bring together your current software systems online, creating a streamlined booking experience for all involved. With the Christmas season looming, we share why now is the perfect time to make the switch from Online by Premier Software to onejourney®.
onejourney® offers an all in one solution
onejourney® increases direct revenue by integrating with your different business systems and retailing their offerings in one place. This enables clients to book areas of your hotel, such as the dining area or spa online, as part of the same booking.
Whilst Online does offer web bookable spa packages, clients will need to book these separately to their hotel stay and restaurant reservations, making this a more time consuming method.
On the other hand, onejourney® helps increase the visibility of spa packages online by sharing these directly from Core and in one booking. This connectivity ultimately creates a seamless journey, leading to direct sales and reducing third-party costs.
One basket, onejourney® – a streamlined experience
The client experience begins from the moment they land on your website. onejourney®’s easy-to-use interface helps to elevate this. It starts with the platform’s ability to pull live package availability and pricing details straight from Core, helping clients find something suitable with ease. Should any dates be unavailable, they can view alternatives without the need to contact your spa team.
Combined with a single-basket checkout, onejourney® enables clients to book all aspects of their stay before paying, increasing sales. This is particularly important as the busy festive season approaches, ensuring clients can find the relaxing break they are after with little effort.
onejourney® helps upsell retail
During the reservation process, clients will be able to upgrade their stay thanks to onejourney®’s conversion-led design and revenue-generating features. For example, they can upgrade an express package to a more luxurious alternative direct from the basket. This not only helps clients consider alternatives they may not have otherwise looked at, but also provides applicable add-ons to complement their experience and boost average spend. In fact, onejourney® can increase your booking value by 40%*, with 33%* of orders purchasing multiple services.
onejourney® saves staff time over Christmas
As onejourney® streamlines the booking process and passes booking data directly to Core, clients will no longer need to call to make their reservation. In fact, this has been shown to reduce in-bound calls by 26%!* This enables your team to spend less time on the phone and more time with clients , which is especially important to keep up the five-star service over busy periods like Christmas. Best of all, administration error from potential miscommunication is also reduced and payment is streamlined, with all transactions made securely through Stripe.
But it does not stop there. onejourney® features plenty more to assist your business over the festive season and beyond, without changing your existing technology. To find out more about how Core and onejourney® can help you, click the button below.
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* Results are indicative of initial performance analysis.