We get everything we need from Core. It's a well-rounded tool that allows for a great many improvements within a business.

"Core by Premier Software in itself is what works well for us - to identify any individual portion of Core as better than the rest is a difficult task. It's a well-rounded tool that allows for a great many improvements within a business."

Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, whilst integrating with our PMS and access systems. Having worked with previous providers, we were acutely aware that most focus on single elements such as membership, spa and salon, and we needed a flexible system which seamlessly brings together all our operations through one dashboard. Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing a flawless service to our visitors."

Core is at the heart of everything we do. From reporting to reservations right through to future forecasting and membership access through the secure card system. It also integrates with our property management system – Opera – which means guests can enjoy treatments without having to set up a separate account as everything is charged straight to their bedroom.

"No matter what the query or issue, the support team have been fantastic. Previously I would have waited days for a response but since using Core and Premier, the response is almost instantaneous, and if they can’t provide a solution there and then, I am given a timeframe as to when I can expect a response."

Core's capabilities are vast. We are continually learning how to fully utilise the software, but once you know how, it is so straight forward and easy to use.

"There are many features within the software, such as automated marketing, which helps save time. Keeping the spa front of mind is essential and Core makes it so easy."

Core just makes everything simple. The data we pull is complex, but since streamlining the spa business package bookings have increased 31 per cent and treatments by 10 per cent.

"The amount of information Core retains is exceptional and we can tap into that data at any time of day, any day of the week. Without Core, we would not be able to do this as efficiently and without as much success. The uplift in business across all spas is clear to see."

Online by Premier Software has completely revolutionised the way we engage with clients and has opened up a whole new customer base for the spa, enabling us to engage with both new and existing clients at a time to suit them.

"Online integrates seamlessly with Core by Premier Software and we have complete control of the date, time and treatments available. In the first month, we saw spa treatment booking increase by 20 per cent and we are looking to maintain this level going forward, whilst expanding the treatments that can be booked."