Boutique hotelier awards 2022 Best spa product
Software for the spa, wellness and leisure industries
Software for the spa, wellness and leisure industries
Software for the spa, wellness and leisure industries
Trust in Premier Software
TRAINING TO TOUCH LIVES
Every spa that uses or purchases Core by Premier Software® in 2022 will receive 25% off Made for Life's Cancer Touch Therapy™ qualification.
WHAT IS CORE?
Combining over 25 years' IT experience, Core by Premier Software® delivers a spa and leisure business management system that scales with the growth of your business.
Business Overview
Core's dashboard provides a complete overview of your business at the touch of a button, helping to maximise profitability, manage day-to-day operations and highlights areas of growth.Flexible Design
Whether you are an independent spa or a large international hotel group with spa and leisure facilities, Core's single database structure can be tailored to meet your requirements.Concurrent Licensing
Core's flexible licensing structure means you only need to purchase licenses for the number of users utilising the system at any one time.Proven Heritage
You are in safe hands. Premier Software was established in 1994 and has proven experience delivering business management solutions specifically for the spa, wellness and leisure industry.
SEE THE FEATURES AT THE CORE OF CORE...
Marketing
Keeping your business front of mind with personalised campaigns is key to brand loyalty and repeat bookings. Increase profitability and help retain and attract new clients with Core's automated marketing function.Configurable
Core's functionality can be configured to meet your exact requirements. We listen to your needs and configure the software to suit your business operations.Retail
Core contains all your retail information. It enables you to analyse customer spend, automatically generate orders, transfer products and manage product levels.Online
Book treatments and classes around the clock at a time to suit your client. Online by Premier enables your business to be open 24/7 and accessible on computer, mobile or tablet.Secure
Ensuring your data is secure is the key to keeping your reputation intact. Core is SEPA accredited and GDPR compliant, so your data is in safe hands.Scheduling
Accurate diary management is the heart of your business. Core's intuitive scheduling system ensures your client appointments are booked accurately time after time.Reporting
The intuitive reporting system enables you to run data in real-time and keep track of your business on the go.Memberships
Core flexes to your membership requirements and keeps track of all your membership data to help increase numbers and revenue growth.Email, SMS or PDF
Whichever method you prefer to use, Core has it covered. Email, SMS or print, the data captured will enable you to connect with your clients across their preferred channel.
YOUR CORE GOALS
Whatever your business objectives, Core by Premier Software®’s range of features can help you achieve your goals.
Sustainability
Reduce paper waste by going digital. From online medical questionnaires and membership sign-ups to electronic info packs, Core can help you go green and be seen.Contactless
Build client confidence with contactless solutions. Core touches all areas of your business, including online booking, door access control and payments, so you do not have to.Personalisation
Core knows your business, so you can create personal experiences for clients. Tailor membership types, personalise pricing, target offers, recommend stock, and more.
WE HAVE GOT YOU COVERED
Relax, after reading our brochure you will know you are in good hands.
Integrations
Core by Premier Software® integrates with leading property management systems, payment interfaces and access control systems. Discover more on our Partners page.
THE CENTRE OF YOUR BUSINESS
Every spa, wellness and leisure business is unique. Core by Premier Software® has been designed to provide the complete business solution, from managing your treatment rooms, to financial reporting and marketing.
First-class Support
A dedicated support team is available to provide you with help and advice should you need it. You will also receive regular software updates to ensure your system has the latest functionality available.
Centralised Control
Core's easy-to-use dashboard utilises real-time data so you can assess how your business is operating around the clock and on the go.
Expert Training Plans
Our trainers are with you from implementation until go-live, where your team will fully understand Core's functionality. We also run webinars and refresher courses.
Continual Product Development
Core continually evolves to meet the needs of the industry. We listen and develop Core to meet existing and future industry trends, ensuring your software is always one step ahead.
Strengthen your core
Get maximum results from Core by Premier Software® through the range of integrations, accessories and training available.
Premier SMS
100 free SMS when opening an account
Part of the Marketing feature
Use for offers, reminders and membership renewals
Prices start from 3.8p per text
Gift Cards
Branded gift cards
Designed in-house
Including branded carriers
Prices start from £645 + VAT for 500 cards and carriers
Loyalty Tags
Branded loyalty tags
Designed in-house
Helps increase client retention
Prices start from £145 + VAT for 300 loyalty tags
Hardware
Barcode scanner
Thermal receipt printer
Till Drawer
All-in-one computer
Prices start from £65 + VAT
Training Days
Go live or project management
1-2 days training options
5-6 day full training schedules
Bespoke training plans
Prices start from £395 + VAT per day
Premier Postcode
Automatically fills client card with ease
Uses house number and postcode
Cuts down wait time
£195 + VAT for the first year. £85 + VAT thereafter
Email by Premier Software
Professional email marketing account
Part of Marketing feature
Suitable for 10,000+ emails a month
£10 + VAT pcm for 10,000 emails
Membership Cards (Core only)
Designed in-house
Bespoke membership cards
Barcode, magnetic or proximity options
Prices start from £295 + VAT for 500 membership cards
Premier Payment Solutions
In partnership with Monek Ltd
Chip and PIN terminals
On-screen payments
Online payment gateway
Prices available on request
Spabreaks.com
Spabreaks advisors can check availability and book appointments directly into your system
Save your staff time
Increase revenue
Prices available on request
WHAT OUR CUSTOMERS THINK...
Without Core we would not be able to run our business as efficiently and as effectively as we do. The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are all centrally hosted.
“The dashboard is easy to navigate, plus it integrates with our hotels’ property management systems, further enhancing the client experience.”
Matt Linkin
Revenue Manager, Alexander Hotels
Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, whilst integrating with our PMS and access systems. Having worked with previous providers, we were acutely aware that most focus on single elements such as membership, spa and salon, and we needed a flexible system which seamlessly brings together all our operations through one dashboard. Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing a flawless service to our visitors."
Michael Kay
Group Leisure Manager, English Lakes Hotels
Core is at the heart of everything we do. From reporting to reservations right through to future forecasting and membership access through the secure card system. It also integrates with our property management system – Opera – which means guests can enjoy treatments without having to set up a separate account as everything is charged straight to their bedroom.
"No matter what the query or issue, the support team have been fantastic. Previously I would have waited days for a response but since using Core and Premier, the response is almost instantaneous, and if they can’t provide a solution there and then, I am given a timeframe as to when I can expect a response."
Hida Shuleta
Spa & Health Club Manager, The Landmark Hotel
Core's capabilities are vast. We are continually learning how to fully utilise the software, but once you know how, it is so straight forward and easy to use.
"There are many features within the software, such as automated marketing, which helps save time. Keeping the spa front of mind is essential and Core makes it so easy."
Emily Williams
Senior Spa Therapist, Nant Ddu Health Spa
Core in itself is what works well for us – to identify any individual portion of Core as better than the rest is a difficult task. It’s a well-rounded tool that allows for a great many improvements within a business.”
Phil Harper
Group Spa Operations Manager, 3D Leisure
Online by Premier Software has completely revolutionised the way we engage with clients and has opened up a whole new customer base for the spa, enabling us to engage with both new and existing clients at a time to suit them.
"Online integrates seamlessly with Core by Premier Software and we have complete control of the date, time and treatments available. In the first month, we saw spa treatment booking increase by 20 per cent and we are looking to maintain this level going forward, whilst expanding the treatments that can be booked."
Stuart Russell
Health Club & Spa Manager at Crown Spa Hotel
Our trusted partners:
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