Tag: feedback
How to improve your spa’s client experience and online feedback
With 85% of consumers putting as much trust in online reviews as personal recommendations, it’s important your online presence is as positive as possible. Online … Read more
A quick guide to responding to feedback
Ever come face-to-face with an unhappy client? Even the best salons receive complaints, but how you handle it can turn a negative situation into a … Read more
5 useful ways to use the support webpage for Premier Software
Premier Software’s website provides a support portal that’s invaluable for resolving system queries. Want an answer to a tricky question? Access the support page at … Read more
How to encourage client retention
You’ve brought in plenty of newbies with advertising, but what about client retention? That’s the challenging part – keeping them! Earning the trust of your … Read more
Struggling for business reviews?
How important are reviews to you? Would you book a holiday without checking Trip Advisor? Perhaps not, and it’s the same for salons. Clients want … Read more
Client Pet Peeves – could it be you!
To be successful, your client’s experience should be memorable, but is it memorable for the right reasons? Clients should be your priority. You want to … Read more
Give Your Clients The 5-Star Service They Deserve
In a crowded beauty market, it can be difficult to find ways to differentiate from the competition. What separates you from other salons in your … Read more
The Do’s and Don’ts of Opening a Home-Based Salon
Do you dream of opening a home-based salon? Many do, and it’s an exciting prospect! However, when it comes to the idea of working in … Read more
How to Manage Tips Within Your Business
There is quite a lot of controversy surrounding tips in salon environments; whilst it is common for hairdressers to receive tips, there has been some … Read more
Top Tips for Dealing with Negative Online Feedback
Face-to-face interaction is most likely second nature in the hair and beauty industry, whether you’re busy chatting away with a client or dealing with a … Read more