Software support centre
UK: 0800 9882824 / ROI: 1800 932074
Having supplied you with a software solution, we will then continue to provide the complete aftersales support. Therefore if you require assistance from one of the team or access to your support tickets, please choose from the options below.
Want to know exactly what your support contract contains? Look no further.
Phone Advice
A dedicated support team is vital to a good relationship and we have product focused advisors available to provide you with help and advice should you need it. Our expert Customer Care Advisors are available on UK: 0800 9882824 / ROI: 1800 932074.
- Phone advice
- Expert first and second line support
- Extended support hours available.
Customer Care
Our customer care team are able to have a real time view of all support cases to provide the fastest response possible.
- Client focused approach to each support ticket
- Supporting you through any issue large or small
- Dedicated to resolving tickets as soon as possible.
Training Videos
Forgotten how to do something or need a quick refresh? Log in to our free training videos any time of day or night. Our videos are continuously being added to and updated with new content.
- Refresh your product knowledge
- Learn how to use updated features
- Continuously updated.
Software Updates
We are constantly investing in the development of new features. You will receive regular software updates to ensure your system has the latest functionality available.
- Continual product development
- Software updates
- Automatic update options available.
Webinars
Our online webinars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials.
- Live webinars
- Learn specific subject about the software
- Ask our expert trainers.
Remote Access
Benefit from an instant, remote connection between our customer care team and your business, ensuring we can pin point your exact issue.
- Instant access to help diagnose issue
- Quick and efficient response.
Click below to start a session. Please have your call reference to hand.
Browser-based app
The browser-based app is designed for quick, easy and effective booking, enabling businesses to book in clients on-the-go.
- Mobile phone optimised
- Tablet diary booking
- Concierge service.
Extended Hours
In addition to our standard support we also offer an extended support package with extended support hours.
- Standard hours: Monday - Saturday 9am - 5.30pm
- Extended hours: Monday - Sunday 8.30am - 8.30pm.
Meet the support team
Chief Support Officer
Ashley Cresswell
Ashley has been with Premier Software for over 15 years and brings a wealth of technical support, specifically in the spa and leisure industries. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel, having visited Egypt, Turkey and Mexico to name but a few.
Support Manager
Jamie Duddy
Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.
Support Team Leader
Liam Bagnall
Liam joined our team in October 2015 as an apprentice and has since progressed into a Team Leader role. Liam has invested his time into IT for the past 5 years, including completing Level 3 qualifications. Outside of work, he enjoys going to Wolves games, listening to music and eating out!
Customer Care Analyst
Yasin Dangor
Yasin has 9 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals and Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys street fashion, travel and is an art lover.
Customer Care Analyst
Dan Stamford
Dan completed a BTEC Level 2 diploma and has extensive experience in customer service, market research and data analysis. While at Premier Software, Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems. Outside of work Dan enjoys photography, video editing, and playing video games.
Customer Care Analyst
Rhys Evans
Rhys has four years' technical support experience. Since joining Premier Software, he has been working towards multiple certifications such as his Level 3 BTEC in IT and Level 4 HNC in Computing. Outside of work, Rhys balances his time between trips to the gym and playing his PC.
Telephone Support Advisor
Richard Davies
Richard has several years of experience in customer service and customer facing roles. He has a background in account management for large corporate clients. Outside of work Richard is a big football fan and supports Arsenal. He also enjoys playing football regularly and partakes in Air Rifle shooting events.
Telephone Support Advisor
Casey Stuart
Casey has over 17 years' experience within the hair and beauty industry, from being head colour technician to award winning hairdressing tutor of the year. She splits her time between the support team and training clients to maximise their software. Outside of work, Casey enjoys artisan markets, street food and going to gigs.
Telephone Support Advisor
Matthew Haynes
Matt has 15 years of experience in customer services. Not only this, he has a BSc in Website Development and a HND in Applied Information Technology. Outside of work, Matt is a big football fan who supports Aston Villa, plays badminton for Yoxall and likes building Lego.
Support Apprentice
Alex McGregor
Alex has 8 years of customer service experience working for a well-known retailer, in addition to validating insurance claims for home damages. At Premier Software part of Journey Hospitality, he is working towards a Level 3 apprenticeship as an Information Communication Technician. Outside of work, Alex loves all things nerdy; gaming, films, TV... but still gets his exercise by playing golf.
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