We are here for you
We are still here to support you during the COVID-19 pandemic. Whilst this does mean we are running a reduced service; our team are ready to help Monday - Friday from 9:00 a.m. - 5:30 p.m.
Should you need to contact us, please find details of methods to do so below:
Please be advised that all direct debits, including Monek payments, will be frozen until 15th May 2020. You will not be charged during this time. If you are paying annually, we will look to review your contract accordingly upon our return.
If you are using our cloud-based solution, SalonLite by Premier Software®, please be advised that payment will be taken automatically. Should you wish to freeze payments, please change your subscription to SalonLite's free tier. This can be done when logged in to SalonLite, under admin > your subscription. When you reopen, you can simply upgrade again, and no data or features will be lost.
We would like to take this opportunity to thank all our staff and loyal clients for your support throughout this unprecedented period. We look forward to fully reopening when it is safe and continuing to provide you with leading software solutions to help your business recover and grow.
Stay safe. We’re all in this together.
Software support centre
UK: 0800 9882824 / ROI: 1800 932074
Having supplied you with a software solution, we will then continue to provide the complete aftersales support. Therefore if you require assistance from one of the team or access to your support tickets, please choose from the options below.
Want to know exactly what your support contract contains? Look no further.
Free Phone Advice
A dedicated support team is vital to a good relationship and we have product focused advisors available to provide you with help and advice should you need it. Our expert Customer Care Advisors are available on UK: 0800 9882824 / ROI: 1800 932074.
- Free phone calls
- Expert first and second line support
- Extended support hours available.
Our customer care team are able to have a real time view of all support cases to provide the fastest response possible.
- Client focused approach to each support ticket
- Supporting you through any issue large or small
- Dedicated to resolving tickets as soon as possible.
Forgotten how to do something or need a quick refresh? Log in to our free training videos any time of day or night. Our videos are continuously being added to and updated with new content.
- Refresh your product knowledge
- Learn how to use updated features
- Continuously updated.
Free Software Updates
We are constantly investing in the development of new features. You will receive regular software updates to ensure your system has the latest functionality available.
- Continual product development
- Free software updates
- Automatic update options available.
Our online webinars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials.
- Live webinars
- Learn specific subject about the software
- Ask our expert trainers.
Benefit from an instant, remote connection between our customer care team and your business, ensuring we can pin point your exact issue.
- Instant access to help diagnose issue
- Quick and efficient response.
Click below to start a session. Please have your call reference to hand.
The browser-based app is designed for quick, easy and effective booking, enabling businesses to book in clients on-the-go.
- Mobile phone optimised
- Tablet diary booking
- Concierge service.
In addition to our standard support we also offer an extended support package with extended support hours.
- Standard hours: Monday - Saturday 9am - 5.30pm
- Extended hours: Monday - Sunday 8.30am - 8.30pm.
Meet the support team
Chief Support Officer
Ashley brings with him over 10 years' experience of technical support in the spa and leisure industries. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel, having visited Egypt, Turkey and Mexico to name but a few.
Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.
Senior Customer Care Analyst
James has extensive experience in both software and hardware support. He completed a Level 3 BT Gold Standard Apprenticeship in IT and Telecommunications in 2014. Outside of work, James enjoys watching competitive video game tournaments, going to the cinema and video editing.
2nd Line Support Team Leader
Liam joined our team in October 2015 and has invested his time into IT for the past 5 years including level 3 qualifications. He has progressed to a Team Leader role within our 2nd Line Support team, overseeing the Customer Care given by the team. Outside of work, he enjoys listening to music, going to gigs and playing online games.
1st Line Support Team Leader
Mark has over 6 years working in the professional sector with lots of Customer Support experience. He holds a Level 3 for IT, Software, Web and Telecoms professionals along with various Microsoft qualifications which were all achieved in 2012. Outside of work, Mark is an avid gym goer who takes part in charity events raising money for a local cause; more recently he completed a 10k Wolf Run and the Great Birmingham Half Marathon.
Customer Care Analyst
Yasin has 6 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals & Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys exploring the latest trends in fashion, technology and making videos on Go Pro.
Customer Care Analyst
Daniel has gained extensive experience within customer service, market research and data analysis. He has also studied IT and has completed BTEC level 2 diploma. Outside of work he enjoys photography and video editing, as well as playing video games. Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems.
Customer Care Analyst
Rav has been working in IT since January 2018, having completed a Level 3 in Infrastructure. She has also done Microsoft and British Computer Society Exams in Scripting and Coding, Networking, Mobility, and Desktops and In-cloud Services. Outside of work Rav enjoys hanging out with her friends.
Customer Care Analyst Apprentice
Rhys joined our team in March 2019. With a level 3 qualification in IT under his belt, he is now working towards the level 4 qualification at Wolverhampton college. Outside of work he enjoys spending time on his XBOX, hanging out with friends, eating out and is an active gym member.