Software support centre

Christmas opening hours

UK: 0800 9882824 / ROI: 1800 932074

Having supplied you with a software solution, we will then continue to provide the complete aftersales support. Therefore if you require assistance from one of the team or access to your support tickets, please choose from the options below.

Downloads & Uploads

Please have your serial number and postcode to hand.

Online Assistance

Please have your call reference to hand.

Online Backups

Access your backed up files with Acronis or Mozy.

Online Support Portal

Check the status of your logged support tickets and calls.

Want to know exactly what your support contract contains? Look no further.

Free Phone Advice

A dedicated support team is vital to a good relationship and we have product focused advisors available to provide you with help and advice should you need it. Our expert Customer Care Advisors are available on UK: 0800 9882824 / ROI: 1800 932074.

  • Free phone calls
  • Expert first and second line support
  • Extended support hours available.

Customer Care

Our customer care team are able to have a real time view of all support cases to provide the fastest response possible.

  • Client focused approach to each support ticket
  • Supporting you through any issue large or small
  • Dedicated to resolving tickets as soon as possible.

Training Videos

Forgotten how to do something or need a quick refresh? Log in to our free training videos any time of day or night. Our videos are continuously being added to and updated with new content.

  • Refresh your product knowledge
  • Learn how to use updated features
  • Continuously updated.

Free Software Updates

We are constantly investing in the development of new features. You will receive regular software updates to ensure your system has the latest functionality available.

  • Continual product development
  • Free software updates
  • Automatic update options available.

Webinars

Our online webinars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials.

  • Live webinars
  • Learn specific subject about the software
  • Ask our expert trainers.

Remote Access

Benefit from an instant, remote connection between our customer care team and your business, ensuring we can pin point your exact issue.

  • Instant access to help diagnose issue
  • Quick and efficient response.

Click below to start a session. Please have your call reference to hand.

Browser-based app

The browser-based app is designed for quick, easy and effective booking, enabling businesses to book in clients on-the-go.

  • Mobile phone optimised
  • Tablet diary booking
  • Concierge service.

Extended Hours

In addition to our standard support we also offer an extended support package with extended support hours.

  • Standard hours: Monday - Saturday 9am - 5.30pm
  • Extended hours: Monday - Sunday 8.30am - 8.30pm.

Meet the support team

Chief Support Officer

Ashley Cresswell

Ashley brings with him over 10 years' experience of technical support in the spa and leisure industry. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel having visited Egypt, Turkey, Mexico to name but a few.

Support Manager

Jamie Duddy

Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.

Senior Customer Care Analyst

James Dilkes

James has extensive experience in both software and hardware support. He completed a Level 3 BT Gold Standard Apprenticeship in IT and Telecommunications in 2014. Outside of work, James enjoys watching competitive video game tournaments, going to the cinema and video editing.

2nd Line Support Team Leader

Liam Bagnall

Liam joined our team in October 2015 and has invested his time into IT for the past 5 years including level 3 qualifications. He has progressed to a Team Leader role within our 2nd Line Support team, overseeing the Customer Care given by the team. Outside of work, he enjoys listening to music, going to gigs and playing online games.

1st Line Support Team Leader

Mark Jones

Mark has over 6 years working in the professional sector with lots of Customer Support experience. He holds a Level 3 for IT, Software, Web and Telecoms professionals along with various Microsoft qualifications which were all achieved in 2012. Outside of work, Mark is an avid gym goer who takes part in charity events raising money for a local cause; more recently he completed a 10k Wolf Run and the Great Birmingham Half Marathon.

Customer Care Analyst

Yasin Dangor

Yasin has 6 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals & Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys exploring the latest trends in fashion, technology and making videos on Go Pro.

Customer Care Analyst

Daniel Stamford

Daniel has gained extensive experience within customer service, market research and data analysis. He has also studied IT and has completed BTEC level 2 diploma. Outside of work he enjoys photography and video editing, as well as playing video games. Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems.

Customer Care Analyst

Rav Latuske

Rav has been working in IT since January 2018, having completed a Level 3 in Infrastructure. She has also done Microsoft and British Computer Society Exams in Scripting and Coding, Networking, Mobility, and Desktops and In-cloud Services. Outside of work Rav enjoys hanging out with her friends.

Customer Care Analyst Apprentice

Rhys Evans

Rhys joined our team in March 2019. With a level 3 qualification in IT under his belt, he is now working towards the level 4 qualification at Wolverhampton college. Outside of work he enjoys spending time on his XBOX, hanging out with friends, eating out and is an active gym member.

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Book a free consultation

Call us to arrange a free webinar or presentation of your chosen Premier Software product. Alternatively, fill out the form below and we’ll get back to you.