Software support centre

UK: 0800 9882824 / ROI: 1800 932074

Having supplied you with a software solution, we will then continue to provide the complete aftersales support. Therefore if you require assistance from one of the team or access to your support tickets, please choose from the options below.

Downloads & Uploads

Please have your serial number and postcode to hand.

Online Assistance

Please have your call reference to hand.

Online Backups

Access your backed up files with Acronis.

Online Support Portal

Check the status of your logged support tickets and calls.

Want to know exactly what your support contract contains? Look no further.

Free Phone Advice

A dedicated support team is vital to a good relationship and we have product focused advisors available to provide you with help and advice should you need it. Our expert Customer Care Advisors are available on UK: 0800 9882824 / ROI: 1800 932074.

  • Free phone calls
  • Expert first and second line support
  • Extended support hours available.

Customer Care

Our customer care team are able to have a real time view of all support cases to provide the fastest response possible.

  • Client focused approach to each support ticket
  • Supporting you through any issue large or small
  • Dedicated to resolving tickets as soon as possible.

Training Videos

Forgotten how to do something or need a quick refresh? Log in to our free training videos any time of day or night. Our videos are continuously being added to and updated with new content.

  • Refresh your product knowledge
  • Learn how to use updated features
  • Continuously updated.

Free Software Updates

We are constantly investing in the development of new features. You will receive regular software updates to ensure your system has the latest functionality available.

  • Continual product development
  • Free software updates
  • Automatic update options available.

Webinars

Our online webinars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials.

  • Live webinars
  • Learn specific subject about the software
  • Ask our expert trainers.

Remote Access

Benefit from an instant, remote connection between our customer care team and your business, ensuring we can pin point your exact issue.

  • Instant access to help diagnose issue
  • Quick and efficient response.

Click below to start a session. Please have your call reference to hand.

Browser-based app

The browser-based app is designed for quick, easy and effective booking, enabling businesses to book in clients on-the-go.

  • Mobile phone optimised
  • Tablet diary booking
  • Concierge service.

Extended Hours

In addition to our standard support we also offer an extended support package with extended support hours.

  • Standard hours: Monday - Saturday 9am - 5.30pm
  • Extended hours: Monday - Sunday 8.30am - 8.30pm.

Meet the support team

Chief Support Officer

Ashley Cresswell

Ashley has been with Premier Software for over 15 years and brings a wealth of technical support, specifically in the spa and leisure industries. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel, having visited Egypt, Turkey and Mexico to name but a few.

Support Manager

Jamie Duddy

Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.

2nd Line Support Team Leader

Liam Bagnall

Liam joined our team in October 2015 as an apprentice and has since progressed into a Team Leader role. Liam has invested his time into IT for the past 5 years, including completing Level 3 qualifications. Outside of work, he enjoys going to Wolves games, listening to music and eating out!

Customer Care Analyst

Mark Jones

Mark has over 9 years working in the professional sector, with lots of customer support experience in a range of environments. He holds a Level 3 in IT along with various Microsoft qualifications. Outside of work, Mark likes to spend time with his partner, taking long walks, exploring the countryside and having an adventure.

Customer Care Analyst

Yasin Dangor

Yasin has 9 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals and Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys street fashion , travel and is an art lover.

Customer Care Analyst

Dan Stamford

Dan completed a BTEC Level 2 diploma and has extensive experience in customer service, market research and data analysis. While at Premier Software, Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems. Outside of work Dan enjoys photography, video editing, and playing video games.

Customer Care Analyst

Rhys Evans

Rhys has two years technical support experience. Since joining Premier Software, he has been working towards multiple certifications such as those in CompTIA. These are to go with his Level 3 BTEC in IT and Level 4 HNC in Computing. Outside of work, Rhys balances his time between trips to the gym and playing his Xbox.

Customer Care Analyst

Richard Davies

Richard has several years of experience in customer service and customer facing roles. He has a background in account management for large corporate clients. Outside of work Richard is a big football fan and supports Arsenal. He also enjoys playing football regularly and partakes in Air Rifle shooting events.

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Book a free presentation

Call us to arrange a free webinar or presentation of your chosen Premier Software product. Alternatively, fill out the form below and we’ll get back to you.