2021: Your success is our success
With the Government revealing their roadmap out of lockdown, we are here to support you as you prepare to reopen and take those first steps to recovery. Whatever your task or target, remember you are not alone. Our support team are here to look after you and guide you on using your software to help ease business pressures. For any questions, please do not hesitate to contact us using the details below:
Telephone: +44 (0)1543 466580 (Sales) / 0800 9882824 (UK Support) / 1800 932074 (ROI Support)
If you need help or advice on how to plan for the future, you can continue to book 1-to-1 account management meetings throughout April. Secure your spot today:
You can also find a wealth of coronavirus resources relevant to your software via the following links:
Not discovered our step-by-step video tutorials yet? Head over to our YouTube channels and let us show you what you are missing!
Currently using Premier Salon or Premier Spa? Book in your reconfiguration and update to our latest software version – Salon by Premier Software®. Complete with COVID-ready features, Salon has all the tools needed to take the stress of 2020 away. After all, you deserve a break! Find out more about reconfiguration.
Should you require any further assistance, please do not hesitate to contact us. We will continue to keep you posted on any developments as and when they happen right here and on our social platforms.
We would like to take this opportunity to thank all our clients and partners for their loyalty and support. We look forward to continuing to provide #PremierPositvity and delivering you with leading software solutions to help your business recover and grow.
Software support centre
UK: 0800 9882824 / ROI: 1800 932074
Having supplied you with a software solution, we will then continue to provide the complete aftersales support. Therefore if you require assistance from one of the team or access to your support tickets, please choose from the options below.
Want to know exactly what your support contract contains? Look no further.
Free Phone Advice
A dedicated support team is vital to a good relationship and we have product focused advisors available to provide you with help and advice should you need it. Our expert Customer Care Advisors are available on UK: 0800 9882824 / ROI: 1800 932074.
- Free phone calls
- Expert first and second line support
- Extended support hours available.
Our customer care team are able to have a real time view of all support cases to provide the fastest response possible.
- Client focused approach to each support ticket
- Supporting you through any issue large or small
- Dedicated to resolving tickets as soon as possible.
Forgotten how to do something or need a quick refresh? Log in to our free training videos any time of day or night. Our videos are continuously being added to and updated with new content.
- Refresh your product knowledge
- Learn how to use updated features
- Continuously updated.
Free Software Updates
We are constantly investing in the development of new features. You will receive regular software updates to ensure your system has the latest functionality available.
- Continual product development
- Free software updates
- Automatic update options available.
Our online webinars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials.
- Live webinars
- Learn specific subject about the software
- Ask our expert trainers.
Benefit from an instant, remote connection between our customer care team and your business, ensuring we can pin point your exact issue.
- Instant access to help diagnose issue
- Quick and efficient response.
Click below to start a session. Please have your call reference to hand.
The browser-based app is designed for quick, easy and effective booking, enabling businesses to book in clients on-the-go.
- Mobile phone optimised
- Tablet diary booking
- Concierge service.
In addition to our standard support we also offer an extended support package with extended support hours.
- Standard hours: Monday - Saturday 9am - 5.30pm
- Extended hours: Monday - Sunday 8.30am - 8.30pm.
Meet the support team
Chief Support Officer
Ashley brings with him over 10 years' experience of technical support in the spa and leisure industries. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel, having visited Egypt, Turkey and Mexico to name but a few.
Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.
Senior Customer Care Analyst
James has extensive experience in both software and hardware support. He completed a Level 3 BT Gold Standard Apprenticeship in IT and Telecommunications in 2014. Outside of work, James enjoys watching competitive video game tournaments, going to the cinema and video editing.
2nd Line Support Team Leader
Liam joined our team in October 2015 and has invested his time into IT for the past 5 years including level 3 qualifications. He has progressed to a Team Leader role within our 2nd Line Support team, overseeing the Customer Care given by the team. Outside of work, he enjoys listening to music, going to gigs and playing online games.
1st Line Support Team Leader
Mark has over 6 years working in the professional sector with lots of Customer Support experience. He holds a Level 3 for IT, Software, Web and Telecoms professionals along with various Microsoft qualifications which were all achieved in 2012. Outside of work, Mark is an avid gym goer who takes part in charity events raising money for a local cause; more recently he completed a 10k Wolf Run and the Great Birmingham Half Marathon.
Customer Care Analyst
Yasin has 6 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals & Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys exploring the latest trends in fashion, technology and making videos on Go Pro.
Customer Care Analyst
Daniel has gained extensive experience within customer service, market research and data analysis. He has also studied IT and has completed BTEC level 2 diploma. Outside of work he enjoys photography and video editing, as well as playing video games. Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems.
Customer Care Analyst
Rav has been working in IT since January 2018, having completed a Level 3 in Infrastructure. She has also done Microsoft and British Computer Society Exams in Scripting and Coding, Networking, Mobility, and Desktops and In-cloud Services. Outside of work Rav enjoys hanging out with her friends.