Software support centre

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UK: 0800 988 2824
ROI: 1 800 932 074
INT: +44 1543 466 580

When you start using our software, we continue to support you like any good family should. That’s why our support team are happy to help with any aftersales queries via phone, live chat or email.

We offer assistance through standard support hours or beyond with our extended support package.

Standard hours: Monday – Saturday 9:00 a.m. – 5:30 p.m.
Extended hours: Monday – Sunday 8:30 a.m. – 8:30 p.m.

OUR TEAM ARE HAPPY TO HELP

Support portal

Access our knowledgebase, contact us via Live Chat or view the status of our support ticket queries.

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Online Assistance

Benefit from help by remote system access from our team. Please have our call reference to hand.

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Online Backups

Access online backups of your system through Acronis. This can help restore your system.

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A PREMIER SUPPORT CONTRACT HELPS IN MANY MORE WAYS...

SOFTWARE UPDATES

View the newest features in our regular software updates.

View Release notes

Training Videos

Refresh your product knowledge with our YouTube how-tos.

Watch Videos

Webinars

Speak with expert trainers for software guidance in monthly webinars.

Book webinars

Meet the support team

Chief Support Officer

Ashley Cresswell

Ashley has been with Premier Software for over 15 years and brings a wealth of technical support, specifically in the spa and leisure industries. He holds an IT Practitioner BTEC Extended Diploma Level 3 and an NVQ 4 in IT. Ashley loves to travel, having visited Egypt, Turkey and Mexico to name but a few.

Support Manager

Jamie Duddy

Jamie joined Premier Software in 2016 as a Customer Care Advisor. With his extensive experience assisting technical support to deliver the best customer service possible, he has since been promoted to Support Manager. Outside of work, Jamie is a music enthusiast, playing the drums and guitar.

Customer Care Analyst

Yasin Dangor

Yasin has 9 years' experience in IT support and working in a service desk environment. He has an NVQ for IT Professionals and Practitioners as well as Microsoft Certified Desktop Support Technician and Microsoft Certified Practitioner certifications. Outside of work, he enjoys street fashion, travel and is an art lover.

Customer Care Analyst

Dan Stamford

Dan completed a BTEC Level 2 diploma and has extensive experience in customer service, market research and data analysis. While at Premier Software, Dan has progressed from an apprentice to join our 2nd Line Support team, assisting with in depth investigation of databases and systems. Outside of work Dan enjoys photography, video editing, and playing video games.

Customer Care Analyst

Rhys Evans

Rhys has four years' technical support experience. Since joining Premier Software, he has been working towards multiple certifications such as his Level 3 BTEC in IT and Level 4 HNC in Computing. Outside of work, Rhys balances his time between trips to the gym and playing his PC.

Telephone Support Advisor

Richard Davies

Richard has several years of experience in customer service and customer facing roles. He has a background in account management for large corporate clients. Outside of work Richard is a big football fan and supports Arsenal. He also enjoys playing football regularly and partakes in Air Rifle shooting events.

Telephone Support Advisor

Casey Stuart

Casey has over 17 years' experience within the hair and beauty industry, from being head colour technician to award winning hairdressing tutor of the year. She splits her time between the support team and training clients to maximise their software. Outside of work, Casey enjoys artisan markets, street food and going to gigs.

Telephone Support Advisor

Matthew Haynes

Matt has 15 years of experience in customer services. Not only this, he has a BSc in Website Development and a HND in Applied Information Technology. Outside of work, Matt is a big football fan who supports Aston Villa, plays badminton for Yoxall and likes building Lego.

Support Apprentice

Alex McGregor

Alex has 8 years of customer service experience working for a well-known retailer, in addition to validating insurance claims for home damages. At Premier Software part of Journey Hospitality, he is working towards a Level 3 apprenticeship as an Information Communication Technician. Outside of work, Alex loves all things nerdy; gaming, films, TV... but still gets his exercise by playing golf.