Category: Client Advice
Top 2020 Halloween Makeup, Hair and Nails to Inspire Clients
Do you know what the top Halloween makeup looks are to make 2020 the most Spooktacular? Whether it’s mysterious makeup, haunting hair and bewitching nails, … Read more
Five steps to best handle client complaints
While the majority of clients will be happy, sometimes you will be confronted with a complaint. Knowing how to handle negative client feedback is a … Read more
Why the roles and responsibilities of your staff are important
As salons reopen their doors, it’s important to know you and your staff’s responsibilities. Under new government guidelines in a post-lockdown climate, this will make … Read more
Five steps to improve the client experience post-lockdown
The new post-lockdown environment means you’ll need to provide a reassuring client experience. By boosting client confidence, you will not only draw them in, but … Read more
How to encourage client reviews and why they’re important
A recent survey from the ‘Local Consumer Review’ revealed that 86 per cent of consumers read reviews for local businesses. That means it’s important to … Read more
Why Low Ears is the solution to mental well-being for you and your staff
Spa therapists commit their time and services to looking after clients’ physical and emotional needs, but who’s looking after them? With staff working hard to … Read more
Four more ways to support clients and beat the coronavirus
Letting clients know you are still supporting them by working behind the scenes will make sure business keeps moving. Even with your doors closed, there … Read more
How to entice locals into your spa
How to entice locals into your spa Connecting with your community is vital to entice local clients into your spa and ensure a steady stream … Read more
The essential guide to raise client self-esteem
Whether you run a spa, leisure or wellness business, you will inevitably handle clients with low self-esteem. They may have a low body-image or are … Read more
What to offer clients suffering from thinning hair
Thinning hair can be a tough subject to tackle with clients in the salon. It’s a sensitive topic that will mean change in their hair … Read more