Telephone Software Support Advisor

Full Time

Telephone Software Support Advisor

Salary: Circa £23-27k (dependent on experience).

Having enjoyed success and growth for the last 27 years, we have made a name for ourselves as one of the leading software companies in the spa, wellness and leisure industries, hair and beauty industry and training environment.

A forward-thinking, corporate company with a family feel, all employees are nurtured to help them progress and reach their full potential. This is directly reflected in a team of experts who recognise what clients need and develop innovative software solutions that keep us at the cutting-edge of tech.

We are a fast-growing company and have plenty of room for internal promotion for the right candidate. If you’re looking to work with, not for someone, and progress with a career, not just a job, then Premier is the place to be!

What’s in it for you?

  • Profit share bonus scheme
  • Generous holiday entitlement
  • Benefits package including access to retail discounts, offers on mobile phones and tariffs, investment solutions, health and wellbeing factsheets and confidential support via the Employee Assistance Programme
  • Company pension
  • Cost of living rise
  • Free eye tests
  • Group life assurance
  • Friendly working environment, within our new modern offices
  • First-class training and mentoring
  • Working for a market-leading software house
  • Excellent career progression.

The opportunity

We are looking for an enthusiastic Telephone Support individual who is experienced in providing first class customer support.

If you enjoy answering calls and building relationships, working to tight deadlines at a fast pace, and problem solving, this could be the role for you!

The Telephone Software Support Advisor will:

  • Answer incoming telephone calls and handle enquiries by email and live chat
  • Build high class relationships with our prestigious client base
  • Log incidents, investigate & resolve basic software issues
  • Provide telephone training to our clients using remote access tools
  • Identify priority issues and escalate appropriately
  • Monitor support calls to ensure a timely resolution
  • Ensure that 5-star customer care is delivered
  • Develop technical and investigative skills

To see a video to learn more about working in our support team: click here

If you have the relevant skills and experience for this role, please apply using the form below.

If you do not receive a response within 28 days kindly assume you have been unsuccessful on this occasion. (No agencies please.)

Job Type: Full Time/Permanent

Salary: Circa £23-27k (dependent on experience).

Hours: Monday – Friday 9:00 a.m. – 5:30 p.m. with Saturday on a rota basis.

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