Technical Support Analyst

Full Time

Technical Support Analyst

Salary: Negotiable depending on experience.

Having enjoyed success and growth for the last 27 years, we have made a name for ourselves as one of the leading software companies in the spa, wellness and leisure industries, hair and beauty industry and training environment.

A forward-thinking, corporate company with a family feel, all employees are nurtured to help them progress and reach their full potential. This is directly reflected in a team of experts who recognise what clients need and develop innovative software solutions that keep us at the cutting-edge of tech.

We are a fast-growing company and have plenty of room for internal promotion for the right candidate. If you’re looking to work with, not for someone, and progress with a career, not just a job, then Premier is the place to be!

What’s in it for you?

  • Profit share bonus scheme
  • Generous holiday entitlement
  • Benefits package including access to retail discounts, offers on mobile phones and tariffs, investment solutions, health and wellbeing factsheets and confidential support via the Employee Assistance Programme
  • Company pension
  • Cost of living rise
  • Free eye tests
  • Group life assurance
  • Friendly working environment, within our new modern offices
  • First-class training and mentoring
  • Working for a market-leading software house
  • Excellent career progression.

The opportunity

We are looking for an enthusiastic Technical Support individual who is experience in providing first class customer support.

If you enjoy solving problems, getting stuck into database technical queries and working to tight deadlines this could be the role for you!

The Support Analyst will:

  • Investigate SQL database and front-end application issues and escalate appropriately
  • Produce SQL scripts and stored procedure changes to resolve application issues
  • Create support documentation
  • Update and manage support knowledgebase to improve team knowledge
  • Answer incoming telephone line and handle enquiries by email and live chat
  • Assist with training customers remotely
  • Become an expert in our products and industry.

If you have the relevant skills and experience for this role, please apply using the form below.

If you do not receive a response within 28 days kindly assume you have been unsuccessful on this occasion. (No agencies please.)

Job Type: Full Time/Permanent

Salary: Negotiable depending on experience

Requirements: Minimum 2+ years in an application/IT technical support role

Hours: Monday – Friday 9:00 a.m. – 5:30 p.m. with Saturday on a rota basis.

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