Premier Software
Skip to primary naivgation Skip to content
  • Products
    • Salonlite
    • Salon
    • Premier Software
    • College
  • Get our newsletter
  • Login
  • Free Presentation

How to encourage client reviews and why they’re important

A recent survey from the ‘Local Consumer Review’ revealed that 86 per cent of consumers read reviews for local businesses. That means it’s important to encourage reviews from your clients in order to build brand reputation, particularly during COVID-19 for when you reopen. With this in mind, we have several vital ways to help you do this…

Using salonspy

An important tool to encourage and collate client reviews is salonspy. This online review platform integrates with Premier Software systems to automatically send clients an SMS to review your services. Importantly, the review form includes a new hygiene question to ensure clients feel safe during appointments. You can then showcase these reviews online to reassure prospective clients.

Finding clients who have recently visited

Reviews rely on clients who have had a recent experience with you. Through using marketing filters in your Premier Software system, you can identify who has recently visited. If clients have opted-in to receive communication from yourselves, you can then send them an email or SMS to request a review of their received service.

Through social media

Social media makes for a useful way of encouraging reviews through non-traditional methods. For example, competitions involving clients sharing pictures of their treatment or tagging you in videos while using your retail will create indirect exposure for your business. You can still encourage clients to leave a user review on Facebook though, should you opt for a more direct approach.

Promote reviews

Promoting your reviews and salonspy rating will not only spread the word about your business, but also encourage others to review your services. Your website is an excellent place to do this, as new and existing clients will make your website the first port of call before they decide to book. It is also worth sharing any feedback on social channels, providing those clients have given consent.

Elevating your client review numbers is easy with the use of salonspy and your Premier Software system. For further information on salonspy, why not read our brochure or watch our how-to video to give you a step-by-step guide of sending an SMS with Salon by Premier Software®.

Alternatively, if you don’t yet have a system with us, you can book a free webinar or presentation by calling +44 (0)1543 466580 or visiting www.premiersoftware.uk/book-a-consultation

Share Blog:

Facebook Twitter Twitter

More blog stories

More Bookings with Less Effort – The Benefits of Online Booking

Upgrading your salon or spa to an online experience helps connect more with clients, reaping the benefits of online booking. With more salons and spas …

Find out more

How to Make a Disabled-Friendly and Accessible Spa

Hotels and their facilities are a haven of relaxation, but how do you make a disabled-friendly and accessible spa so that no one is excluded? …

Find out more

Hallowe’en-tice Clients in with Spooktacular Window Dressing

Don’t leave your windows looking bare bones! Halloween is a great time to get creative, especially with a refreshing window display to attract new clients. …

Find out more
View all blogs
  • Products
    • Salonlite
    • Salon
    • Premier Software
    • College
  • Support
    • Software Support Centre
    • Online by Premier Software
    • Webinars
  • Case Studies
  • About Us
    • About Us
    • Partners
    • Social Wall
  • Careers
  • Contact Us
  • Login
  • FAQs
  • Blog@Prem
  • News@Prem
  • Privacy Policy
  • Cookie Policy
  • Terms
  • SalonLite Terms
  • Acceptable Use
  • Contact us

    Call:
    +44 (0)1543 466580
    Email:
    [email protected]
    Address:
    9 - 11 Heritage Park
    Hayes Way
    Cannock
    Staffordshire
    WS11 7LT
    Book a free presentation
  • 9 - 11 Heritage Park Hayes Way Cannock Staffordshire WS11 7LT
    Telephone: +44 (0)1543 466580
    © 2023 Premier Software. All Rights Reserved.

    • Webinars
    • Terms
    • SalonLite Terms
    • Acceptable Use
    • Cookie Policy
    • Privacy Policy

    On 9th August, Premier Software part of Journey Hospitality will be closed.

    Our team will be off-site to help enhance our software and bring you an even greater level of service.

    Technical support for business-critical incidents will be available on the day to those with a relevant Premier Support contract at: [email protected], or: 0800 988 2824 (UK), 1 800 932 074 (ROI) or +44 1543 466 580 (International).

    Thank you for your understanding and we look forward to sharing the results of our training.

    Late opening - Friday 23rd June 2023

    On Friday 23rd June, Premier Software part of Journey Hospitality will open later than usual. This is due to an internal company update.

    Business critical support will continue to be available between the hours of 8:30 a.m. to 9:00 a.m. and from 10:00 a.m. to 8:30 p.m. to those with an applicable Premier support contract via the details, below. We thank you for your understanding and apologise for any inconvenience this may cause.

    Email: [email protected] or phone: (UK) 0800 9882824 / (ROI) 1800 932074

    We use cookies to give you the best experience possible. Click 'Accept' to continue exploring or find out more in our cookie policy. Read More… Accept Reject