In the current climate, it is imperative to make your business as contactless as possible. This ensures peace of mind to staff and clients by reducing the number of touch points in the client journey. Therefore, we are sharing our advice to help your spa or leisure club improve contactless protocols below.
Online by Premier Software
Online by Premier Software is a web-booking suite that offers plenty in the way of contactless options. This includes showing the availability of your treatments, packages, memberships, gift vouchers and more through your website. Not only this, but Online provides contactless client arrivals via a Premier Mobile licence. Staff can change the arrival status of the client from their own tablet or mobile, making sure the client experience remains as contactless as possible.
Contactless medical questionnaires
Medical questionnaires make sure it’s safe for clients to undergo treatments and use facilities. Through setting up a series of health questions in your software, such as these suggestions for a COVID-19 questionnaire, you assign these to questionnaires that clients can then fill out online, prior to arrival. This can be achieved by sending an email or SMS link to their Online client portal.
Use QR codes at reception
You could even setup a QR code at reception to extend the contactless journey. Using a free QR code generator, you can import a link to the Online client portal and generate a special QR code to print and hang up at reception. Clients can then scan the code with their phone camera and be taken straight to their medical details before any contact is made.
Fast Track entry
Reducing your touch points is a crucial step to create a contactless spa or leisure club. Using card access points on your doors, you provide members contactless access to your lockers and facilities. We at Premier offer this in the form of Fast Track access terminals and membership cards, giving access to specific doors. Not only does this prevent the spread of any germs, but also keeps your facilities secure.
Contactless payments
Client transactions should be as contactless as possible, which is why it’s important to have a range of payment options. Using an online payment gateway, you make purchases accessible for clients online, such as for bookings, memberships or gift vouchers. Should clients wish to pay onsite, then contactless terminals at your reception ensure clients can pay with the touch of their card. Premier Payment Solutions provide both these options and more.
Core by Premier Software® offers many features to help your business go contactless. These include all the above plus online membership sign up and renewal, online traffic light occupancy for class booking, facility booking and more. For more information on what Core can do for your business, call +44 (0)1543 466580 or book a free presentation below.