Important notice regarding Direct Debits
We hope this message finds you safe and well.
As we approach our 9th week of lockdown, we are reviewing how these times have been difficult on our industry as a whole.
As your software provider, we have frozen direct debits throughout April as we navigate through these uncertain times together. Support lines have remained open to assist you with any queries you may have, and we have been pleased to offer free one-to-one advice through system audits and account management meetings, which we hope will aid future planning.
While we are happy to continue providing you with the services listed above, we can only do so for so long without any business income.
Therefore, after careful consideration we have made the decision to reinstate direct debit payments this month.
We appreciate these are challenging times for all businesses, but deem this necessary to continue providing you with software and support.
The first payment of 50% for this month will take effect on the 15th (for those who usually pay on the 5th or 12th) or 22nd (for those who usually pay on the 22nd) of May 2020. Following this, we will return to payment in full on the 5th, 12th or 22nd of June, respective of which day you usually pay.
Please note: If you have cancelled your direct debit, please provide us with written permission to reinstate your payments (email: [email protected]) before 21st May to avoid any disruption to your service. The first payment of 50% for this month will then take effect on the 22nd May. Following this, we will return to payment in full on 22nd June.
We would like to thank you again for your loyalty and continued commitment to Premier Software. We hope we can carry on supporting each other as we move forward through these next few months together.