Premier Software
Skip to primary naivgation Skip to content
  • Products
    • Salonlite
    • Salon
    • Core
    • College
  • Get our newsletter
  • Login
  • Free Consultation

Client Pet Peeves – could it be you!

To be successful, your client’s experience should be memorable, but is it memorable for the right reasons?

Clients should be your priority. You want to ensure they’re happy, indulged and reminded why they chose your salon over others. Simple things like taking their coat when they arrive and offering a drink makes a great first impression.

However, clients remember everything, and it is usually the smallest of errors that could see them walk out that door and never come back.

Put yourself in their shoes.  When you’re at the salon you want to feel part of the family and that every member of staff cares.  This means no conversations where the client is not included and put away those phones.  Adopt a policy where phones should only be on the salon floor when clients are not present. If you need your phone to check bookings, resist the urge to check mid-style.

Be clear about your prices. There is nothing worse than expecting once price and when you come to pay it costs a lot more!! Transparency is key and if the client is having multiple treatments make sure the cost is confirmed up front.

Be honest. They see you as the expert, so if you feel that a style will not suit their face shape or hair type – say so – politely! But don’t forget to suggest an alternative.

Finally, reward loyalty. Whether this is through a simple points system which can be exchanged for products at a later date or to provide offers, Salon by Premier Software can make it easy.

With branded loyalty tags, how could they forget you?

It might not be a client pet peeve, but everyone loves to feel valued, so it certainly isn’t a bad idea to give them a reason to keep coming back.

Get your own bespoke branded loyalty tags from just £125+VAT for 300, contact: [email protected]

 To find out more to go: www.premiersalon.co.uk 

 

Share Blog:

Facebook Twitter Twitter

More blog stories

New Year’s Resolutions for Your Salon or Spa

The New Year is a great time for a fresh start, whether it’s telling yourself that this is the year you will join the gym …

Find out more

How to Buy the Right Business Insurance

Buying the right business insurance is vital for ensuring your spa or salon is protected should a worst case scenario arise. Whether you’ve purchased business …

Find out more

How software can help run your salon this new year

Remember the Christmas rush and the nightmare of booking without something like salon software? January is the perfect time to start afresh and plan for …

Find out more
View all blogs
  • Products
    • Salonlite
    • Salon
    • Core
    • College
  • Support
    • Software Support Centre
    • Online by Premier Software
    • Webinars
  • Case Studies
    • English Lakes Group
    • The Landmark London
    • Nant Ddu Lodge Hotel & Spa
    • Alexander House Hotels & Utopia Spas
  • About Us
    • About Us
    • Partners
    • Social Wall
  • Careers
  • Contact Us
  • Login
  • FAQs
  • [email protected]
  • [email protected]
  • Privacy Policy
  • Cookie Policy
  • Terms
  • SalonLite Terms
  • Acceptable Use
  • Contact us

    Call:
    +44 (0)1543 466580
    Email:
    [email protected]
    Address:
    9 - 11 Heritage Park
    Hayes Way
    Cannock
    Staffordshire
    WS11 7LT
    Book a free consultation
  • 9 - 11 Heritage Park Hayes Way Cannock Staffordshire WS11 7LT
    Telephone: +44 (0)1543 466580
    © 2021 Premier Software. All Rights Reserved.

    • Webinars
    • Terms
    • SalonLite Terms
    • Acceptable Use
    • Cookie Policy
    • Privacy Policy
    We use cookies to give you the best experience possible. Click 'Accept' to continue exploring or find out more in our cookie policy. Read More… Accept Reject