Alexander House Hotels & Utopia Spas

The core of exotic excellence

If you are looking for a five-star spa experience coupled with the relaxing opulence and character of the Mediterranean, then look no further than Alexander Hotels and its Utopia Spas. With an attentive spa team dedicated to providing a world-class experience, the day-to-day running of the spas is managed by Core by Premier Software® – the leading multi-site business management system.

According to Alexander Hotels and Utopia Spas ‘relaxation shouldn’t be a one-time thing’, an ethos that is embedded into its business philosophy. Distinctly differentiating team roles between business and those delivering the client experience, its culture is based on delivering the perfect client journey.

Consisting of four luxurious hotels across Sussex, Surrey and Kent, it is clear to see why Alexander Hotels attracts clients from across the world who are looking for the peacefulness of the English countryside, but with a hint of the exotic.

From the award-winning Alexander House Hotel and Utopia Spa through to the charming and historical Langshott Manor Hotel, the group richly deserves its world-wide reputation for excellence.

A member of Small Luxury Hotels of The World, Britain’s Finest and with 5 Bubble Spa ratings from The Good Spa Guide, you can see why attention to detail is so important - particularly within Alexander House Hotel and Rowhill Grange with their Utopia Spas.

Whether you prefer a Grecian or a Roman influence as your spa setting, the bespoke furnishings and treatments makes it difficult to choose.

In a place where time stands still for its visitors, the management team at Alexander Hotels has removed all the strain of running a spa by managing it through a centralised business management system, enabling the spa team to focus solely on guests.

With over 40 treatment rooms between them, it is clear to see why the group prefer to manage reservations, appointments and all their data through one system.

“The client experience is sacrosanct. Our guests expect the best and to do this we have to remove any distractions, which is why we expect our therapists and spa managers to fully concentrate on the client journey and not worry about what offers we need to run and when,” says Matt Linkin, revenue manager at Alexander Hotels.

Alexander Hotels has been working with Premier Software since 2005 and more recently utilising its spa business management system – Core by Premier Software®.

Developed and designed specifically for the spa, leisure and wellness industries, Core provides both a single and multi-site software solution. GDPR compliant, it retains client and spa data from multiple sites, from across the world - all of which can be accessed through one dashboard.

#AttheirCore

“Without Core we would not be able to run our business as efficiently and as effectively as we do,” says Matt.

“The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

“The dashboard is easy to navigate and we can pull a range of reports to suit a specific need, such as end of day, availability reports, retail sales and commissions.

“Plus it integrates with our hotels’ property management system, further enhancing the client experience as they don’t need to worry about paying for treatments separately, as it can be added to their overall bill.

“The data taken from Core is at the heart of our business decisions. It enables us to plan and future-proof the business, as we can see where the spas are performing and where we need to make changes,” says Matt.

Core by Premier Software® is trusted by leading brands across the globe and has a depth of functionality not seen in any other software solutions. With over 400 reports, automated marketing and memberships, it is fully secure and GDPR compliant – a necessity for the industry.

More case studies

English Lakes Hotels

Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group…

The Landmark London

An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm…

Nant Ddu Lodge Hotel & Spa

Nestled at the heart of the Brecon Beacons, Nant Ddu Lodge Hotel & Spa provides guests with the…