Tips and news for the salon, spa and leisure industries
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Five steps to best handle client complaints
While the majority of clients will be happy, sometimes you will be confronted with a complaint. Knowing how to handle negative client feedback is a … Read more
The pros and cons of a discount versus adding value
Part of owning a salon is understanding when to discount and when to add value. Whilst both are a useful way of attracting clients, knowing … Read more
Essential advice to set-up a commission structure
An excellent way to show staff your appreciation is by setting up a commission structure. This provides staff the opportunity to earn extra beyond their … Read more
Win a Spa Boss Number Plate with Premier Payment Solutions
Be a spa boss and win a custom number plate with Premier Payment Solutions and Monek Ltd. Worth over £4500, this exciting number plate comes … Read more
How to Implement an Effective Loyalty Scheme
As you emerge from lockdown, an effective loyalty scheme is vital to make your services stand out. An attractive loyalty program will give something back … Read more
Advice to overcome staff negativity when returning to work
While it’s great to be back open, some staff may show some negativity. After all, emerging from lockdown is a tentative process and not all … Read more
How Premier’s online software will lift your business from lockdown
Emerging from lockdown is a tentative process, but online booking software can combat this dramatically. Online by Premier Software® is a customisable web-suite that enables … Read more
Why the roles and responsibilities of your staff are important (Part 2)
With businesses reopening, it is essential you and your staff know your responsibilities, post-lockdown. We delved into five of these responsibilities in part 1 of … Read more
Why the roles and responsibilities of your staff are important
As salons reopen their doors, it’s important to know you and your staff’s responsibilities. Under new government guidelines in a post-lockdown climate, this will make … Read more
How to maintain social distancing around the salon
As lockdown slowly lifts, it’s vital to enforce social distancing when you reopen the salon. With so many clients ready to rush in for a … Read more